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Appointment Policy


To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable. Please realize that we make a sincere effort to see each client on time.
For your convenience, drop off' appointments are available. A 'drop off' means you can bring your pet to our office at the time that works best for you and leave him/her with us during the day.  Usually we will ask you to drop them off at sometime in the morning so our doctors can examine your pet in between appointments and surgeries or at a time reserved for admitted patients. Once the doctor is done with your pet's exam, they will give you a call at home or at work to go over the diagnosis and to give you discharge instructions.  

Payment Policy


We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, CareCredit, cash and personal checks.
 

Please note that in order to assure the safety and privacy of your personal information it is the policy of Los Osos Pet Hospital to not accept credit card or CareCredit payments over the phone.

Patient Arrival Policy


Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons why we must insist that your pet be properly restrained at all times. We recommend that your pet be placed on a leash or in pet carriers before entering the waiting room.